Privacy policy
This privacy policy explains how Horsfield Services Ltd collects, uses and protects your personal data when you visit our website or contact us about our services.
1. Who we are
Horsfield Services Ltd (we, us, our) is a company registered in England and Wales with company number 16564246. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX.
For the purposes of UK data protection law, we are the “data controller” of the personal data we collect about you.
2. How to contact us
If you have any questions about this policy or how we handle your personal data, you can contact us via the contact form on this website.
3. What personal data we collect
We may collect and process the following types of personal data:
- Identity and contact data: your name, company name and email address when you submit our contact form.
- Enquiry data: details about your enquiry and any information you choose to include in your message.
- Technical data: limited technical information such as IP address, browser type and basic usage information, where this is collected by our hosting provider or analytics tools.
4. How we collect your data
We collect data in two main ways:
- Directly from you when you submit our contact form or otherwise communicate with us.
- Automatically through server logs and similar technologies when you access our website.
5. How we use your personal data
We use your personal data to:
- Receive, review and respond to your enquiries.
- Manage our relationship with you and keep records of communications.
- Maintain and improve our website, including monitoring for security and performance issues.
- Comply with legal or regulatory obligations.
6. Our lawful bases for processing
We rely on the following lawful bases under UK GDPR to process your personal data:
- Legitimate interests: to respond to your enquiries, manage our relationship with you and operate our business in a responsible manner.
- Legal obligation: to meet legal or regulatory requirements, for example in relation to company records and accounting.
- Consent: where required for specific optional activities (such as certain types of cookies or marketing), which we will explain at the point of collection.
7. Who we share your data with
We may share your personal data with:
- Our service providers who help us operate our website and IT systems (for example, hosting and automation providers), under appropriate data protection terms.
- Professional advisers such as accountants or legal advisers where necessary.
- Regulators, law enforcement or other authorities where required by law.
8. International transfers
Some of our service providers may be based outside the UK. Where this is the case, we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections recognised under UK data protection law.
9. How long we keep your data
We keep personal data for as long as reasonably necessary for the purposes described in this policy, including to meet legal, regulatory, tax or accounting requirements. Enquiry information is typically retained for up to 3 years, unless a longer retention period is required or justified.
10. Your rights
Under UK data protection law, you have rights which may include:
- The right to access your personal data and receive a copy.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data in certain circumstances.
- The right to restrict or object to certain types of processing.
- The right to withdraw consent where we rely on consent.
- The right to lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us using the details above. You can find more information about your rights and how to contact the ICO at www.ico.org.uk.
11. Cookies and similar technologies
Our website may use cookies and similar technologies to provide core functionality, improve performance and understand basic usage. Non‑essential cookies (such as analytics cookies) will only be used with your consent, which you can manage via the cookie banner on our site.
12. Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date below will always show when it was most recently revised.